Job responsibilities:
1. Provide good customer service, respond quickly and accurately and handle customer consultation and feedback;
2. Properly handle customer complaints and disputes, improve the favorable rate of the account, and keep the account running well;
3. Assisted in processing customer orders, tracked the progress of orders, and ensured the timely completion of orders;
4. Summarized and sorted out customer problems, provided improvement Suggestions and improved customer satisfaction.
5. Complete other tasks assigned by the leader;

Job requirements:
1. College degree or above, cet-4 or above;
2. Good understanding and written communication skills, and basic skills of customer service;
3. Proficient in operating office software;

4. I love e-commerce industry, and I am active, careful, patient and responsible in work.

Salary and benefits:

1. Salary negotiation;

2. Working hours: from Monday to Friday from 9 to 6;

3. Insurance system: payment of five social insurance and one housing fund;

4. Festival welfare: enjoy all kinds of paid holidays (double salary at the end of the year), including statutory holidays, annual holidays and holiday gifts;

5. Staff travel once a year;

6. Company atmosphere: comfortable, clean and high-grade office environment, positive and happy working atmosphere;